FREQUENTLY ASKED QUESTIONS

WILL YOU REALLY WRAP MY BOOK AND SIGN MY CARD?

Yes! We will wrap and ribbon your present for you and include one of our illustrious bookmarks. We charge a mere £3.00 for this and use delightfully simple robin-egg blue paper and cotton ribbon. 

DO YOU SHIP TO THE USA?

Please get in touch ahead of time at hello@birdsinsidemyhead.com as your order will be subject to additional tariffs and we can advise.

SHIPPING INFO

We use eco-flute paper packaging for our deliveries and our cards come naked, without environmentally-unfriendly plastic sleeves.

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We offer free delivery by bicycle locally to anyone in UK postcodes SE21, SE22, SE23, SE15 and SE24 and can almost always manage same-day delivery.

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For shipping to UK mainland, highland and islands we add a shipping cost of £2.00 at checkout to any sized order of greeting cards UK. For books, we add 3.20 at checkout. If you order a book and a card, we just add £3.00. We use the Royal Mail for most shipments. 

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We've had good luck getting our packages out super quickly during the pandemic, but, delays may occur that are out of our control during this time.  

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***************We are currently unable to ship to the EU due to the ludicrous Brexit agreement.

I'M A SHOP. DO YOU SELL WHOLESALE?

Yes! Just get in touch with us at hello@BirdsInsideMyHead.com and let us know what you'd like. 

WHAT SIZE ARE THESE CARDS?

They are 150mm x 150mm

WHAT ARE THE PAYMENT OPTIONS?

We accept most major credit cards and UK debit cards.

WHAT IS YOUR RETURN POLICY?

100% happiness to you is our ethos. If you would like to return an item for any reason, just send an email to us at hello@birdsinsidemyhead. 

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We are a teeny-tiny company so we do not have any fancy pre-paid return postage envelopes, but, we'll reimburse you fully for the price of the goods (minus shipping) or resend items paid for (with no added shipping cost to you) when we receive the original goods back. 

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Once we've received back the item(s) you wanted to return, we'll send out a replacement to you, or process your refund to your original payment method, and let you know. Please ensure that you get proof/confirmation of postage from your post office.

WHAT IS YOUR PRIVACY POLICY?

We love cookies! Cookies are small text files that are sent to your computer when you visit most websites.

You can disable any cookies, but, this website may not function properly without them.

We'll assume that you are happy to receive all cookies on BirdsInsideMyHead.com or you can find information to manage or disable your cookies at www.allaboutcookies.org/manage-cookies .

Why do we use cookies?

We use cookies to help with the ordering process -- it would be really tricky to fill up a shopping basket and pay for your items without them.  We use three types of cookies.

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Essential Cookies: Essential cookies make our website functional for you. It allows you to browse products, fill up your shopping trolley and order and pay for items.

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Performance Cookies: We use Google Analytics to understand how our site is working and this information allows us to make improvements to your experience. All data is anonymous and is collected and stored by google.  This data allows us to look at charts and graphs that show what people like, and, design more things that make people happy.  It is not possible to identify individual users from this data - it is mostly information like "seven people looked at your penguin card today and five bought one".  If we ever grow big enough as a company, we might also use this data to help us with advertising, though we are not there yet and will tell you when we are!

Other Cookies: Facebook and Twitter both use cookies when you share content from our website. In fact, they do that for most everyone, but, we thought we'd mention it.